Access Bank Plc has moved to reassure customers and the public after a false notice impersonating the bank’s official handle began circulating on social media and WhatsApp.
In a statement released on Tuesday, the lender described the message as “false and misleading”, insisting that the bank remains safe, financially strong and fully operational across all its subsidiaries.
“Our services continue to run seamlessly, and we remain committed to serving our customers with the highest standards of excellence,” the bank said.
Access Bank said it is working closely with regulatory and law enforcement authorities to identify those responsible for creating and spreading the false information, which it said was designed to cause panic and business disruption. It warned that appropriate legal action would be taken in accordance with applicable laws and regulations.
The bank also drew attention to the legal consequences of spreading malicious falsehoods, reminding members of the public that creating, publishing and disseminating false information capable of causing public alarm, damaging reputations or undermining confidence in institutions constitutes an offence under Section 24 of the Cybercrimes (Prohibition, Prevention, etc.) (Amendment) Act, 2024.
Customers who receive the misleading message have been urged not to share or forward it. Instead, the bank advised them to disregard it and rely only on information communicated through Access Bank’s official and verified channels.
“We thank our customers, partners, and stakeholders for their continued trust and confidence in Access Bank,” the statement read.
